Terms & Conditions
We endeavour to send all goods via recorded post within 48 hours of your purchase.
Please allow up to 15 working days for delivery before getting back in touch. Due to Royal Mail regulations, we are unable to report a missing item until 15 working days has passed after the original shipment day. We cannot process a refund or a replacement gift card until then.
Our shop operates Monday to Friday, 9am - 4.30pm (Orders received outside shop hours will be processed on the next working day)
Gift cards have a no return policy. After the purchase and payment of a gift card we are unable to offer any refund.
Gift cards are valid for 12 months from the date of purchase.
Twilo are not responsible if a gift card is lost, stolen, misplaced or used without permission.
All goods remain the property of Twilo LTD until paid in full.
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