The TWILO website
We’re proactive about user privacy and aim to protect visitors to the website. The site complies with UK national law.
The site also uses tracking software to monitor visitors’ behaviour. The software saves a cookie to visitors’ hard drives, but does not collect personal information.
Visitors can also collect cookies through external vendors featured in sponsored links or adverts. They often expire after 30 days and no personal information is collected.
Getting in touch
Visitors who contact the site do so at their own risk. We keep personal information private and store it until we don’t need it any more, in line with the Data Protection Act 1998. We make every effort to ensure a secure emailing process but visitors are advised that they email us at their own risk.
We use submitted information to give visitors more information about products and services. This can include subscribing visitors to email newsletter programmes, but only if they give express permission when submitting a form. We will never pass on details to any third parties.
This website’s email newsletter service informs subscribers about our products and services. Users subscribe online using an automated process at their own discretion.
Our subscriptions comply with UK spam laws set out in the Privacy and Electronic Communications Regulations 2003. We hold personal details in accordance with the Data Protection Act 1998. We never pass personal details on to third parties or share them with any third party apart from the website operator.
Under the Data Protection Act 1998, users can ask for a copy of the personal information held about them by the email newsletter program for a small fee.
Our email marketing campaigns can contain tracking facilities in the emails. We track and store subscriber activity in a database for analysis and evaluation. This can include opening, forwarding, clicking of links, and details about times, dates and activity frequency.
We use this information to refine campaigns and give users more relevant content.
Under UK spam laws, subscribers can unsubscribe at any time automatically. There’s an opportunity to do that in the footer of each email.
We aim for safe, quality and relevant external links, but users should exercise caution before clicking external web links on the website.
We can take no responsibility for the content or safety of any externally linked website. Users should click on external links only at their own risk. We can not be held liable for damages caused by visiting any external links.
Advertising and sponsorship
Engaging with social media used by this website is subject to the terms and conditions and privacy policies of each social-media platform.
Users should use social-media platforms wisely and exercise due caution regarding their own privacy. We will never ask for personal or sensitive information over social media. Any user wanting to discuss sensitive details should contact us by telephone or email.
This site uses social sharing buttons to help share content from web pages to social media. Before using these buttons, users are advised they do so at their own risk. They should note that the social media service might track and save this sharing request.
Short-form links in social media
This website on social media accounts might use shortened URLs. Users are advised to be cautious when clicking on these. Social media platforms can be victims of spam and hacking, so we can not be held liable for damages when users click these shortened links.